Frequently Asked Questions

What are some symptoms of Covid-19?

COVID-19 affects different people in different ways. Infected people have had a wide range of symptoms reported – from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.  The most common symptoms among people hospitalized with Covid-19 are:  fever, fatigue, sore throat, headache, loss of smell or taste, dry cough, shortness of breath.

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Do I need a doctor's order?

A doctor's order is not necessary to get tested at one of our locations.  We only accept cash or credit card as a form of payment.​

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Do I need an appointment?

An appointment is recommended, however not necessary. We accept drive-ups without an appointment.

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What do I do when I arrive at the testing location?

If you feel that you may have been exposed to the virus or you prefer to wait in your car, we ask that when you arrive at the site to call our office.  We will send a swab technician to your parked car to collect a specimen. ​

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Do you take insurance?

No, we do not process insurance claims.  We only accept cash, debit or all major credit cards. However, we will provide you all of the information you need to submit a claim to your insurance carrier.

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How quickly will I receive my results?

Depending on the location, you will receive your results within a 24-hour window.  Some of our locations will offer same day results, with an additional fee.  These results are sent to you within 12 hours of your specimen collection.

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Is there an age limit for testing?

Generally, children and teens who have symptoms of COVID-19 should be tested without delay to determine if they have an active infection. This is especially important if they are participating in school, sports or jobs in-person so steps can be taken to find out who may have been exposed.  

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Do you have a cancellation policy?

We provide 100% refund within 24 hours of your booked appointment

Can I also do an antibody or antigen test?

We currently only offer nasal swab collection for PCR testing.  Please check back with us as we intend to offer more options soon.

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What is the difference between a PCR molecular test and a rapid test?

PCR test. PCR testing is considered the “gold standard” in SARS-CoV-2 detection. This test actually detects RNA (or genetic material) that is specific to the virus and can detect the virus within days of infection, even those who have no symptoms.  After the specimen is collected, it is processed in a CLIA certified laboratory, clinic or hospital. Turnaround time is longer, generally in the 2-3 day range but results can be in as little as 24 hours. When demand is high, results can take a week or longer.

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​Antigen test: This test detects protein fragments specific to the Coronavirus. It can be done in a clinic, doctor’s office, or hospital. Turnaround time for results is usually very quick and in some cases, results can be reported within 15 minutes. Rapid tests are considered most accurate in a patient who is having symptoms of COVID-19. While the rapid test can get you results very quickly, the results may not always be accurate.

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Do you have other testing locations?

​Please refer to our website to see the closest specimen collection site nearest to you.

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Can I Uber or use a car service to take me through drive up testing?

For the safety of you and others around you, we ask that you drive yourself to our drive thru facility.

How will I get results?

A link will be sent to your email from the lab that processes your specimen.  You will be able to access your results by clicking on the link that is sent to you.

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Can I use the results document to travel internationally?

Yes. It is required to let us know before the specimen is collected whether you will need the necessary documentation to travel internationally.